At Vip Bags Hub, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return under the following conditions:
1. Incorrect Product Received
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery. We will arrange a return or replacement at no additional cost.
2. Change of Mind
If you change your mind after receiving your order, you may request a return within 7 days of delivery.
- The item must be unused, in original condition, and with all tags and packaging intact.
- Return shipping costs are the responsibility of the customer.
Refunds
Refunds may be issued under the following circumstances:
1. Lost Packages
If your package is confirmed lost in transit, we will offer a full refund or resend the item.
2. Damaged Products
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos.
We will offer a replacement or full refund after verification.
Refund Processing Time
Once approved, refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We offer exchanges in the following case:
Product Exchange Requests
If you would like to exchange an item (e.g., for a different style or color), please contact us within 7 days of delivery.
- Items must be unused and in original condition
- Customers are responsible for shipping costs unless the issue is due to our error
Return Conditions
To be eligible for a return or exchange:
- Items must be unused
- Items must include original tags and packaging
- Items must be in resalable condition
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items showing signs of use or damage caused by the customer
How to Start a Return
To initiate a return, refund, or exchange, please contact our support team with:
- Your order number
- Description of the issue
- Photos (if applicable)
We will respond within 1–2 business days with further instructions.
Contact Us
If you have any questions, feel free to reach out to our customer service team. We are always happy to assist you.
